Today’s Topic: Managing contractors or herding cats
The last management book I read: "Who moved my Cheese?". Now there is "The iceberg is melting". Back in my college days, the book was "Dinosaur Brains". Each one of these books deals with one central topic: management techniques.
None of them are worth the paper they’re written on.
Why?
I’m glad you asked.
None of these books addresses the key question: How does one change their core ethic belief system? No "managerial style" can change the work ethic. The individual must change their own believe system.
All contractors understand one simple fact: There is plenty of work out there to be done. If the contractor disappears in the middle of a job, they probably already have another job lined up.
There is no personal accountability. Because of this lack, the words "good work ethic" do not exist in their vocabulary. They don’t answer to anyone and they certainly don’t answer to themselves. This, in turn, generates a complete lack of self-interest to ensure that their work gets completed.
If you’re crying out "Yeah but Clifford, what can we do to stop this?!?"
I personally would like to attach a dog collar device to the contractor’s neck. Using a remote control, the collar shocks motivates the slacking contractor. The Contractor Motivator 3000.
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"You want to take a break?" BZZZT!! "Wake up!" BZZZZT!!! "Lunch?" BZZZT!! "Where are you going?" BZZZT!! "Turn your cell phone off!" BZZZT!!
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Operators are standing by.
Maybe the Pharaoh’s had the right idea, cracking whips and all. But alas, there is probably some law against the cruelty of people so let’s toss that to the side.
Until the laws are changed, there are several options for containing this problem.
First and foremost, find a contractor who has a good work ethic. If you’re in the Southern California area, please feel free to contact WonderWoman. She’s great.
Second, break the payment up into thirds. One third up front, the second third at the half-way mark, and the other third on completion. This option would at least minimize your risk if the contractor ran off.
Third, ask for references. If the contractor hesitates, bid them farewell and call the next one. If they can’t provide glowing recommendations, odds are you won’t provide one either if you hire them. Add to that: call the Better Business Bureau.
Two things I would never do:
First, pay them upfront for the job. You’ll never see them again.
Second, pay them by the hour. It will take them an hour to pound a nail into a board.